Frequently Asked Questions
I would like to donate my old medical equipment to someone in need. Where can I take it?
We recommend Friends of Disabled Adults and Children. They have several drop off points. Your donation can be a tax write off. Visit their website for a drop off near you at https://fodac.org/
Do you deliver?
Yes, we have a wide delivery range covering all of West Georgia and East Alabama. Delivery charge is based on distance from our Villa Rica store location. If your address in within Villa Rica city limits it is free delivery.
Can you dispose of my old/existing bed or chair when you deliver my new equipment?
When you purchase a new lift chair we will haul away your old chair for a disposal fee. We do not haul away beds.
What if my equipment needs service or repair?
Our in-store service fee is $35 per hour, while our in-home service fee is $85 per hour within a 20-mile radius of the store front, which includes one hour of labor; additional labor hours are $35 an hour. Please note that parts are not included in this fee and will incur an additional charge. For services over the 20-mile radius, there is an additional charge of $2 per mile.
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We also provide batteries and installation of batteries for power scooters and power wheelchairs.
Plaza Home Care is only able to repair brands that we carry; however, minor adjustments, such as tightening the brakes on a rollator, can be accommodated. For further information regarding your specific equipment and repair needs, please contact us at
770-459-2999 or visit
Does Plaza Home Care purchase or sell used equipment?
No, we do not purchase or sell used equipment. We only rent used equipment for short term needs and sell new equipment.
Why don’t you take insurance?
Plaza Home Care made the choice to no longer bill insurance companies. Throughout our over 30 yrs combined experience in medical equipment, pharmacy, and healthcare we have seen first hand how insurance companies have removed choices from you, covered less, and create delays when it comes to you getting what you need and want. With insurance companies out of the way we can bring you a wide range of options that can better serve you without you having to waste time going to the doctor, waiting on prior authorizations, or being limited by what only insurance says they will help you with.
Can I turn a receipt into my insurance and get reimbursed?
We would recommend to call your insurance directly to see what they are willing to do as far as reimbursement. Every insurance company is different.
Why do I need a prescription to purchase Oxygen?
Oxygen is considered a control substance. Too much oxygen can harm or even result in death. A prescription from your medical doctor is required stating the liter flow prescribed.
Why do I need a prescription to purchase CPAP?
A medical doctor prescribes correct pressure settings for your CPAP machine based on your sleep apnea severity. This ensures that your treatment is effective and improves your sleep quality
Do you offer payment plans?
Yes, we do offer in store payment plans for purchases over $500.00
What equipment do you rent?
Plaza Home Care rents manual wheelchairs, transport chairs, lift chairs, power scooters, power wheelchairs, hospital beds, knee scooters, patient lifts and portable oxygen concentrators.
How long will it take for my order to arrive?
We partner with various vendors located throughout the United States. The majority of products are delivered within 3-5 business days, while customized lift chairs may take up to 4-6 weeks for delivery.
What forms of payment do you accept?
Cash, all major credit cards, flex spending accounts, Care Credit, PayPal, and check.
What is your return policy?
Get in Touch
If you have a question that we didn't address above. Send us a text or call 770-459-2999 or email us at info@plazahomecare.om